Portal - Sign In (Username)

When logging into the Portal, there is an option to create a unique username. This can only be entered into the portal and should be something that is easy to identify you and but also not be easy enough to guess.

To find out more about registering from the portal, click here. To find out how to log in with your mobile number, click here.

1. The Username is a limit of 30 alphanumeric characters. It cannot be less than 8 characters long and can only have alphabet letters and numbers (no special characters):

2. When entering your username, it will not recognise a space (as a space cannot be used when creating your username) and is not case sensitive (so if a capital letter was used for your first and surname when creating your username, it will not cause any issues if everything is in lowercase). If the incorrect username is used, the following error message will be displayed on screen:

3. When creating a new username, if you  enter a username that does not meet the specified criteria, it will display a prompt outlining what the username should have, and any other limitations:

4. When creating a new username, if you enter a username that has already been used, a relevant prompt will appear on screen saying that it is taken and to try a different name instead:

5. The Password has a limit of 20 alphanumeric characters. It cannot be less than 9 characters long and must have at least one uppercase  letter, one lowercase letter and a number. It can also have any one of the special characters $ # - _ ! @

6. If the password is entered incorrectly it will display the following error message:

7. If you use the incorrect password three or more times, this error message will show:

8. When creating a new password, if the password criteria has not been met, a prompt will be displayed outlining what criteria is required to create a password:

9. The Security Question and Answer is an additional level of authentication and will ensure that should someone attempt to reset the password that they will not be able to unless they know the answer to the security question:

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